Shipping and Returns

FREE SHIPPING

  • Coat Check Chicago offers free shipping via UPS Ground Service and free returns within the 50 United States.
  • For all other countries and expedited shipping, please see our shipping rates at checkout.
  • "In stock" items will ship out within 1-2 business days of your purchase.
  • If your item is "out of stock" at the time of purchase, we will notify you within one business day. 
  • Please read product descriptions to see if your item is "pre-order" "made to order" or "in stock."  Turn around times and shipping will vary based upon the availability of your product.
FREE RETURNS
  • Coat Check Chicago will accept returns within 30 days of the date on which your order has arrived.
  • Coat Check does not accept returns or exchanges for items purchased from a retailer other than coatcheckchicago.com.
  • To request a return or exchange, please email liz@coatcheckchicago.com with your order number and details. We will then email you a return shipping label.  Please use your original box if possible.
  • All returned merchandise must be received by Coat Check Chicago in its original condition, not having been worn, and any additional attachments.
  • Returned items that are damaged or altered will not be accepted.
  • We will send you an e-mail notification once your return is received and approved to be in good condition.  If you are approved for a return/exchange, a credit will automatically be applied to your credit card or original method of payment within 5 business days.

FAQ's

  • Please note some of our products are "Made to Order" meaning we will make these products as we receive the orders.  Please allow for 2-3 weeks on "made to order" products.
  • "Made to order" items are not custom items and cannot be made to your measurements.
  • If you are interested in a custom piece please email liz@coatcheckchicago.com and I will see what I can do!